Why Choose Lone Star Relocation Services?
Lone Star Relocation Services, Ltd. is a locally owned and operated Texas Corporation with our office located in San Antonio. Our employees have a vested interest in your complete satisfaction. We have our own Texas operating authority (TxDOT No. 005633726C), which authorizes us to provide moving services throughout the state of Texas. You may contact Texas Department of Transportation at 1-800-299-1700 with any concerns. With our own employees, we have total control of your goods, which gives you confidence in a single point of contact.
We meet or exceed all Texas Department of Transportation and Atlas Van Lines rules and regulations.
Experienced Full Time Personnel
All of the men and women working with the customers of Lone Star Relocation Services are employees of either Lone Star Relocation Service or Atlas Van Lines. Our company utilizes full time personnel to perform our services. This experience benefits all involved by reducing claims, while providing maximum efficiency.
Southwest Movers Association
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We are members of the Southwest Movers Association (SMA),
which requires members to meet a strict code of ethics. Also, as a member
of the SMA, you are automatically enrolled in the Consumer Protection
Program. If a misunderstanding does occur over pricing, service
or claims handling, you are able to contact SMA for assistance in the
event we are not able to resolve the differences.
Lone Star Relocation Services |
has
earned the distinction of being recognized as a Pinnacle Mover by
the SMA for 2008. The
Pinnacle Mover Program recognizes company-wide excellence in a
number of areas, including safety, consumer protection, customer
service, environmental protection, and employee relations. This
program is developed by SMA to recognize companies who demonstrate
business practices that go beyond minimum laws, regulations and
industry standards.Performance Standards
We have been recognized by Atlas for achieving
their strict performance standards in the following areas: low packing
claims, low warehouse claims, estimating accuracy,
customer service and satisfaction, and safety. 
Lone Star Relocation Services was awarded the Atlas Van Lines World Class Commitment Award for 2007, To qualify for this award, the following criteria must be meet: A full-service agency that meets or exceeds all 12 of the Quality Criteria, a facility that is ranked at least "Above Average" (we received the highest rating of a '5') by the Quality Focus Group, and must be an agent for the full convention year.
Proper Equipment
We utilize the most advanced equipment available that is designed to protect your furnishings. Having the proper equipment allows us to accomplish the move in less time.
American Moving and Storage Association
We are a member of the American Moving and Storage
Association - more than 3,200 professional moving companies
dedicated to making your move successful every step of the
way.
Office Support Staff
Helpful, well-trained, and experienced. If ever a blue ribbon is deserved, it is deserved by Lone Star Relocation Services' office support staff. With an average of ten plus years of service, the men and women in the Lone Star Relocation Service office are dedicated to making a move as easy as possible for our customers, and equally important, to help Lone Star Relocation Service drivers, helpers, or packers do their job as efficiently as possible.
International Association of Movers
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We are a member of the International Association of Movers (IAM). IAM is a global association of forwarders and movers committed to providing customers with the highest level of service available. Our worldwide membership of over 1800 companies from more than 160 countries and territories are available to move you wherever life may take you. |
Proper Claims Handling
Two distinct advantages. If there are any claims, Lone Star Relocation Service handles them directly through their office with an experienced person in charge. Lone Star Relocation Service packers, drivers, and helpers share in any claim payment and they take the responsibility of any claims very seriously.
Proper and Adequate Storage
At Lone Star Relocation Service shippers have available a 60,000 square foot fully sprinklered, video and alarm monitored fully secured warehouse facility to protect their goods. Lone Star Relocation Services warehouse is government approved and without a doubt one of the cleanest and most efficient in the moving industry. Warehouse visits are welcome.
Better Business Bureau
| We are also an active member of the Better Business Bureau to ensure the quality of our service remains high! |
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