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Select a topic from the menu. If your question is not here please feel free to call us at 210-653-7000 or 800-692-5536



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Is it ok to leave dressers loaded?


Upright letter and legal size file cabinets should be unloaded. Anything fragile or breakable should also be removed. Do not tape drawers and cupboards shut. Tape may damage the finish. The movers will bring large rubber bands or furniture pads to secure these items.
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Can you pack and move me on the same day?

If there is a significant amount of packing, it should be done the day before the move. That way you will be ready to go when the movers arrive. The packers can also advise you on all the various aspects of the move to ensure you are fully prepared. This will save you time, and money.
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Can you bring the storage vaults out to load at my house?

We can provide this service if special arrangements are made in advance. Vaults take a flatbed trailer.
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When is it a good idea to have an extra man or men on the move?

More complicated access, long walks, or elevators would be good situations for extra help. For example, if your move has an elevator at both locations, two men can keep moving items out to the truck while the driver wraps and loads everything. This way one man is not waiting around to carry a large item while the driver is occupied. Obviously a very large move would require extra men to ensure the move is performed in a reasonable time.
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Do I have to unload my file cabinets?

Upright letter and legal size file cabinets do not have to be unloaded. Anything fragile or breakable should be removed, but papers and files can remain. Again, do not tape the drawers closed. When the file cabinets are placed on a moving dolly, the drawers are secured. Lateral file cabinets should be unloaded because of their design. Lateral file cabinets can easily be bent and distorted if they are moved with any significant weight in them. (A lateral file cabinet is one which is wider than it is tall).
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What do you do if some of my items do not fit in a vault?

Oversize items are wrapped and carefully labeled. They are stored in a separate area in the warehouse. Pianos, for example, are never stored in vaults due to their weight, but we take care of many upright and grand pianos.
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How should I begin to plan for a move?

It is a good idea to arrange for a pre-move survey well in advance of your anticipated moving date. There are many details to be attended to relating to a move so the earlier you start, the easier it will be.
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Who can help me?

Your Atlas Moving Consultant will assist you with planning the details of your move including a comprehensive pre-move orientation about each step of the moving process, identifying your individual requirements and answering all of your questions. Be sure to show the moving consultant everything that is to be moved including items in storage sheds, attics, etc. If you have items stored at another location, it is best to arrange to have the consultant view these items, if this is not possible, then make a detailed list
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What is involved in a pre-move survey?

A pre-move survey is an in-home interview between the moving consultant and the customer who is moving. Your Atlas representative will schedule a visit to your home at your convenience to determine the requirements of your move. It is important that you be there to personally discuss the move process. You should allow at least one hour (or more) to complete the in-home survey. The interview and survey has several purposes:


  • Estimate the weight of your shipment
  • Estimate your packing requirements
  • Identify special service needs, such as appliance servicing, crating, shuttle service, etc.
  • Determine logistics — i.e. access to residence, elevators, stairs, etc.
  • Review your responsibilities, explain the moving process, step-by-step, discuss your individual needs and concerns
  • Offers suggestions and options that will meet those needs and still remain within your budget
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How are moving charges calculated for a long distance move?

Your charges for a long distance move are predicated on the weight of your household goods and the distance you are moving. Based on this data, your moving consultant can determine the per hundred-weight charge for your shipment from their published tariff schedule of rates. The per hundred-weight charge is multiplied against the weight of your shipment to calculate your linehaul transportation charges. In addition to this, there may be a city or other service/surcharge which is also calculated on a per hundred-weight basis. Packing charges which include the cost of the materials, the labor to pack the cartons and unpacking at destination are charged either on a per unit basis depending on the type and size of carton or on a per hundred-weight basis. Other charges that may effect the cost of your move are specialty services such as crating, appliance servicing, automobile transport, pets or plant transport, replacement cost protection premiums, etc.

What is transit / cargo protection and is there a cost for it?

Included in the cost of your move is a basic mover’s standard liability which is limited to 60 cents per pound per article. Generally most customers do not feel that this affords them sufficient protection in the event of loss or damage especially in a situation of total loss by fire. Therefore, Atlas offers a Full Replacement Protection plan with a reasonable premium cost that can be customized to meet your individual requirements. At a minimum, this plan provides coverage for $6.00 per lb. times the weight of your shipment, however, you can declare a higher value based on your personal circumstances. Rarely will your homeowner’s policy cover your possessions while they are in transit, therefore, it is always wise to consider purchasing the mover’s full replacement coverage. You can ask your insurance broker for some guidance as to the value you should place on your goods. A rule of thumb in today's market is in the range of $8.00 - $9.00 per lb. However, this amount may be higher depending on the value of your furnishings and other possessions. Items of exceptional value should be declared separately. It is a good idea to have a current, written appraisal done in advance of the move since it will be necessary to substantiate the value should you make a claim for loss/damage. A separate declaration should also be made for any motorized vehicles that are being transported. Remember that protection coverage on automobiles, snowmobiles, boats, motorcycles, etc. is limited to the current market values (depreciated) at origin on date of shipment.